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CPD points and webinar support FAQs

When are CPD points issued?

CPD points are distributed roughly two hours after completion of the live webinar or recorded webinar.

What should I do if the webinar finished less than two hours ago?

If the webinar finished less than two hours ago, your CPD points should arrive shortly.

What should I do if I cannot access training?

If you cannot access training, try troubleshoot. Here is the article on how to troubleshoot.

If this still isnt working you can submit a support request for follow-upfrom our DUAL School team, email: [email protected].

How can I get help with webinar registration?

If you need help registering for webinars, submit a support request with a summary of what you need assistance with so the team can review it and respond directly.