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Trouble accessing DUAL School?

If you're having difficulty accessing DUAL School, there are a few common issues that may be preventing you from logging in or viewing content. Before contacting support, we recommend trying the troubleshooting steps below.

Clear your browser cache and cookies

Stored browser data can sometimes cause issues with website performance, login sessions, or page loading.

Try clearing your browser's cache and cookies, then close and reopen your browser before attempting to access DUAL School again.

Check with your IT team

Some company networks and security settings may restrict access to certain websites.

If DUAL School is not loading or you're receiving an access error, contact your IT team to confirm that DUAL websites and related services are not being blocked by your organisation's firewall, web filtering, or security settings.

Use Google Chrome

DUAL School is best accessed using Google Chrome. While other browsers may work, Chrome generally provides the most reliable experience and compatibility with our website and learning platform.

If you're using another browser, try opening DUAL School in Google Chrome and see if the issue is resolved.

Still need assistance?

If you've tried the steps above and are still unable to access DUAL School, please contact our team for support via [email protected]

To help us investigate your issue as quickly as possible, please provide:

  • Your full name
  • Email address
  • A description of the issue
  • Any screenshots or error messages you have received

Our team will be happy to assist you and get you back to accessing DUAL School's webinars, training resources, and CPD content.