Claims
Accident &
Health claims
There when you need us
24/7 worldwide emergency assistance
DUAL Australia has partnered with Australasian Assistance to provide integrated emergency medical, travel and security assistance to organisations and travellers around the world.
Our trusted and dedicated team works 24-hours a day, 365 days a year to help and protect travellers and expatriates whilst they are away from home.
Australasian Assistance operates on behalf of our clients as DUAL Assist, a boutique emergency assistance provider. DUAL Assist provides our clients with practical solutions for emergency medical, travel and security assistance.
If you or your client require emergency assistance, please call DUAL Assist via the 24/7 emergency hotline.
To place a reverse charge call, contact the local operator and request to be put through to:
DUAL Assist contact details
To download the emergency assistance contact card, click the button below, or simply scan the QR code and save the contact to your phone.
Corporate Services Network (CSN)
For all non emergency claims advice during business hours, contact CSN.
Further details are available on our claim forms.
GPO Box 4276, Sydney NSW 2001
P: +61 (2) 8256 1770
PACE First (security assistance)
PACE First respond under the Global Rescue and Evacuation section of our Corporate Travel Policy when clients experience security threats due to:
- Natural disasters
- Civil and political unrest
- Other situations in which employee personal safety is at risk or search and rescue responses are required
Clients are able to engage with PACE First directly to manage their safety, security and crisis circumstances, including through training and planning, in response to critical incidents globally.