Receiving policy documents and invoicing

Once your policy has been finalised, you will receive an email containing your policy documents and invoice — everything you need in a single communication.

What will I receive after my policy is finalised?

Your email will typically include:

• Your policy schedule
• Policy wording and supporting documents
• Certificate of Currency (a document confirming your insurance is active — provided where applicable)
• Tax invoice and payment details
• Any additional endorsements or supporting information relevant to your policy

What should I do when I receive my documents?

When you receive your documents, we recommend you:

1. Review your policy details carefully to ensure all information is correct.
2. Read the policy wording to understand your cover, exclusions, and any applicable conditions.
3. Keep a copy of all documents for your records.
4. Arrange payment of your invoice by the due date to ensure your cover remains in place.
5. Contact us if any details on your policy schedule are incorrect so we can arrange an amendment.

What if I haven't received my documents?

If you haven't received your policy documents and invoice within 2 hours of your policy being finalised, follow these steps:

1. Check your junk or spam folder.
2. Verify that the email address we have on file for you is correct.
3. If you still cannot locate the email, contact our team and we will arrange for your documents to be resent.

If you need to update your nominated email address, contact our team and we will arrange this for you.