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Locate renewal and policy term details in WebRater

This article explains how to locate an insured's renewal terms and policy details in your WebRater account, and what to do if any information is missing or incorrect. Renewal terms include premium, coverage conditions, and policy limits applicable at the time of renewal.

How do I locate renewal terms?

  • Log in to your WebRater account. Once logged in:
    1. Use the search bar or client list to find the relevant insured.
    2. Open their policy record.
    3. View the renewal terms and policy details on the policy page.
  • For policy wording documents, visit our Document Library.

What should I do if the insured's details are missing or incorrect?

First, log in to WebRater and review the renewal terms for the insured to confirm whether the details are missing or displaying incorrectly. If the details are not available or appear incorrect in WebRater, contact [email protected] and provide:

  • Your full name
  • Your email address that's linked to your WebRater login
  • The insured’s name, and if possible, the policy number

What happens after I contact support?

  • Our support team will review your request and pass it to the relevant team, who will contact you directly. Please allow up to 2 business days for a response. If you have not heard back within that time, follow up by emailing [email protected].

What should I do if I cannot log in or the issue persists?

  • If you cannot log in to WebRater, verify your login credentials and try signing in again. If you still cannot log in, email [email protected] to request a password reset or account access assistance.