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Locate renewal and policy term details in WebRater

How to locate an insured's renewal terms and details in your WebRater account, and what to do if details are missing or incorrect.

How do I locate renewal terms?
  • Log in to your WebRater account. Once logged in, navigate to the relevant insured's policy to view the renewal terms and exact policy details available in WebRater.
  • For policy wording documents, visit our Document Library.
What should I do if the insured's details are missing or incorrect?

First, log in to WebRater and review the renewal term for the insured to confirm whether the details are missing or displaying incorrectly. If the details are not available or appear incorrect in WebRater, proceed to contact support below.
If details are still missing or incorrect, contact [email protected] and provide:

  • Your name (first name)
  • Your email address that's linked to your WebRater login
  • The insured’s name, and if possible, the policy number
What happens after I contact support?
  • Our support team will forward your information to the appropriate team, who will reach out to you directly. Response times may vary. If you have not heard back within 2 business days, please follow up by emailing [email protected].
Troubleshooting tips
  • If you cannot log in to WebRater, verify your login credentials and attempt to sign in again before escalating.
  • When reporting missing or incorrect information, include clear identifying details (your name, insured name, and a contact email) so the team can follow up.

If the issue persists, contact support with your name, the insured’s name, and a contact email so the team can investigate and reach out to you.