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Locate renewal and policy term details in WebRater

How to locate an insureds renewal term and details in your account and the actions to take when details are missing or incorrect.

Locate renewal terms

  • Log in to your WebRater account. Renewal terms and the exact policy details are specified in WebRater.
  • For policy wording documents, visit our Document Library.

If the insureds details are missing or incorrect

If details are still missing or incorrect, contact [email protected] and provide:
  • Your name (first name)
  • Your email address thats linked to your WebRater login
  • The insured’s name, and if possible, the policy number

What happens after you contact support

  • Our support team will pass your information to the appropriate team and they will reach out to you directly.

Troubleshooting tips

  • If you cannot log in to WebRater, verify your login credentials and attempt to sign in again before escalating.
  • When reporting missing or incorrect information, include clear identifying details (your name, insured name, and a contact email) so the team can follow up.

If the issue persists, contact support with your name, the insured’s name and a contact email so the team can investigate and reach out to you.