How to request a WebRater login and reset your password

This article covers how to request a WebRater login, reset your password, and resolve login issues.

• To request access: complete the self-service sign-up at www.dualwebrater2.com.au.
• For login errors: reset your password via the WebRater site, or contact [email protected].

How do I request a WebRater login?

• Self-service sign-up:

  1. Open the WebRater sign-up page: www.dualwebrater2.com.au
  2. Or, register via the DUAL Australia website: dualaustralia.com.au/signup
  3. Complete the sign-up form with your name, email address, and company details, then select Submit. Your login will be created and you will receive an activation email with instructions to get started.
  4. Note: Allow up to one business day to receive your activation email. If it does not arrive, check your spam or junk folder.

How do I reset my password or resolve a login issue?

• If you receive an "Authorization failed" or similar login error:
  • Reset your password via the WebRater site by selecting Forgot Password on the login page. The new password must differ from your previous password and meet WebRater's password requirements (such as minimum length and accepted characters). For the full list of password rules, visit the WebRater Help section.
  • If resetting your password does not resolve the issue, email the DUAL Asia Pacific support team at [email protected]. You will receive a confirmation email once the reset is complete.

Where can I find further help with WebRater login issues?

• For additional help with password creation, account lockouts, and signing in, visit the WebRater Help section.
• If your account has been locked, contact [email protected] directly, as self-service password resets may not resolve account lockouts.