How to get help with WebRater access issues
If you cannot access WebRater, review the help centre topics below first. If the issue continues, submit a support ticket with your name, contact email, and a short description of the problem so the support team can follow up directly.
What should I do if I cannot access WebRater?
If WebRater access issues are preventing you from signing in, registering, changing your password, or opening training content, review the following help centre topics first. If the issue continues, submit a support ticket so the support team can follow up directly.
Which help centre topics cover WebRater access?
You can review the following help centre topics:
- How do I access WebRater?
- How to sign up and access WebRater
- What is user access management?
- I've been locked out of WebRater
- WebRater contacts
What information should I provide when contacting support?
Provide:
- Your name
- A contact email address
- A short summary of the issue
Examples of issues that can be included in the summary are:
- Unable to access WebRater
- Unable to change password
- Receiving an authorisation failed message
- Being redirected back to the registration page when trying to access training videos
What happens after I submit a support ticket?
After you submit a ticket, the support team receives your details and will contact you directly using the email address you provided.